Shipping & returns

Shipping Policy

 

During this time we may take 1-2 days longer to process orders before shipping due to heavy influx of orders.


Orders for in-stock items will primarily ship the day of the order if placed before 3:00pm Central Time Monday-Friday. Orders placed after 3:00pm Central time may not be processed until the next business day. Orders placed on Saturday and Sunday until the following Monday. 

All orders will be shipped via USPS.

A tracking number will be emailed to you at time of shipment. If you do not receive this, please let us know.

Standard shipping arrives generally 1-5 business days after placing and submitting payment for the order.

Return Policy

Ideal Vapor,LLC truly appreciates you decision to choice a healthier lifestyle by choosing an/or alternative method to end your addiction to big tobacco. We offer no RETURN or EXCHANGE of any tobacco regulated products. We will provide you will proof of purchase and work with the manufacturer of your product to address repairs and or returns.  

 

Warranties:

All tobacco products/vaping devices have a standard manufacture warranty 30 days and we will help you in every which we can. 

 

Items NOT Available For Exchange or Return:

  • All consumables – such as E-Liquids, disposable pieces, disposable vapes, pre-filled pods/cartridges, and tips.
  • Used wicks and cartomizers, unless a manufacturer’s product defect exists.

 

Disclaimers:

  • Do not ingest E-Liquids, and keep them out of reach of children and pets.
  • Store E-liquids in a cool, dark place, and out of direct sunlight. Keep them out of extreme heat and cold temperatures.
  • The shelf life of E-Liquids is approximately one year
  • All products are designed for use with electronic cigarette liquid only
  • Not permitted to be distributed to minors
  • Certain flavor concentrates that are high in acidity have been known to damage polycarbonate tanks and are best used in pyrex/glass tanks. These include cinnamon, lemonade, apricot, etc. Ask a sales associate if you are unsure if your flavor applies.

 

States with restricted shipping

We can not ship or sell products to anyone in the state of Massachusetts as of September 18th, 2019 or the City of San Fransisco, California. We can not ship or sell flavored liquids (other than Tobacco or Unflavored) to Michigan or New York as of September 17th, 2019 (Menthol allowed in New York).

 

All E-Liquids are non-refundable unless the incorrect item was received. If the quality or taste is different we may be able to replace them on a case to case basis.  

Please let us know if there are any questions on our warranty policy.